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AIG Broker Services Customer Service Rep

Company Name:
American International Group
Position Responsibilities:
As a AIG Broker Services Representative, you will use your excellent communication and customer service skills to provide insurance brokers with account information, respond to inquiries and solve broker''s policy related issues.
In this position you get to work with some exceptional people; all committed to providing the very best in customer service. The position''s responsibilities include:
Handling inbound phone calls and emails from brokers, underwriters and AIG field sales personnel in a contact center environment. Support involves:
Provide brokers web site access and navigational support.
Provide brokers with general product information.
Troubleshoot and resolve policy related production issues.
Additional special projects as required
Demonstrated ability to perform in a sales support environment.
Strong interpersonal and communication skills are required.
Must be highly organized and a self-starter.
Experience in a Contact Center environment.
Knowledge of insurance products and principles.
Ability to learn new skills in a short amount of time American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States.
AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises.
AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security.
United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S.
Additional information about AIG can be found at - YouTube: - Twitter: @AIG_LatestNews - LinkedIn:
Job ID #: 99789
Employment Type: Full Time - Permanent
Location(s): NJ-Berkeley Heights
Education Preferred: High School Diploma
Business Unit: AIG Property Casualty
Relocation Provided: No
Functional Area: Customer Service
Travel Percentage: 0%

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