Beauty Advisor
Pay Range:
$20-$24/hour
Job Description:
12-month contract with the possibility of extending or converting to permanent.
Shift :
9-5:
30 Monday-FridayShift flexibility required.
The Beauty Advisor will support the Hair Color/Hair Care category for our Professional Product and Consumer Product brands, by responding to stylists/consumers contacts via multiple channels (phone, email, letter, chat, social media, Rating & Reviews, e-Commerce).
Beauty Advisor provides expert knowledge to consumers, salons, and other sources contacting us for information or seeking assistance in the use our products.
Will utilize opportunities to build sustainable relationships.
Offers insights to the brands for continuous product and service improvements.
Displays a professional company image through voice and online interactionsMeets established quality standards in all contacts across all channelsEnsures optimal service levels maximizing resourcesRecognizes and recommends new ways to influence consumers in their purchase decisionAble to compose custom responses that clearly address the issue in a way that is understandable by the consumerResponsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
Supports the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerceAssists consumers in finding appropriate productsEducates consumers in the use of our productsIdentifies cross-selling opportunities/ introduces consumers to new products and services and or places order for customer using DemandwareBuilds relationships with each consumer who contacts our brandsRecognizes, document all consumer interactions and alerts management of trends.
Can communicate contents of consumer conversations accurately to support consumer insightsResolves issues fairly, balancing the needs of the consumers with those of the organizationDocuments product issues in a way that the information can be used for product improvement or developmentAccurately enters required information in the CRM and surveys to ensure data integrity
Qualifications:
A valid Cosmetology License and in salon color experience required.
Spanish speaking a plus.
Strong product/brand knowledgeStrong verbal communication skillsStrong attention to detailIntermediate skills with MS WordIf bi-lingual - able to compose responses in same languagePosition requires extended periods of time answering calls with the use of a headset Recommended Skills Attention To Detail Brand Awareness Communication Consumer Product Customer Satisfaction E Commerce Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3n63f67fc1sbfl59wp', 'ExternalApply-j3n63f67fc1sbfl59wp'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
$20-$24/hour
Job Description:
12-month contract with the possibility of extending or converting to permanent.
Shift :
9-5:
30 Monday-FridayShift flexibility required.
The Beauty Advisor will support the Hair Color/Hair Care category for our Professional Product and Consumer Product brands, by responding to stylists/consumers contacts via multiple channels (phone, email, letter, chat, social media, Rating & Reviews, e-Commerce).
Beauty Advisor provides expert knowledge to consumers, salons, and other sources contacting us for information or seeking assistance in the use our products.
Will utilize opportunities to build sustainable relationships.
Offers insights to the brands for continuous product and service improvements.
Displays a professional company image through voice and online interactionsMeets established quality standards in all contacts across all channelsEnsures optimal service levels maximizing resourcesRecognizes and recommends new ways to influence consumers in their purchase decisionAble to compose custom responses that clearly address the issue in a way that is understandable by the consumerResponsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
Supports the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerceAssists consumers in finding appropriate productsEducates consumers in the use of our productsIdentifies cross-selling opportunities/ introduces consumers to new products and services and or places order for customer using DemandwareBuilds relationships with each consumer who contacts our brandsRecognizes, document all consumer interactions and alerts management of trends.
Can communicate contents of consumer conversations accurately to support consumer insightsResolves issues fairly, balancing the needs of the consumers with those of the organizationDocuments product issues in a way that the information can be used for product improvement or developmentAccurately enters required information in the CRM and surveys to ensure data integrity
Qualifications:
A valid Cosmetology License and in salon color experience required.
Spanish speaking a plus.
Strong product/brand knowledgeStrong verbal communication skillsStrong attention to detailIntermediate skills with MS WordIf bi-lingual - able to compose responses in same languagePosition requires extended periods of time answering calls with the use of a headset Recommended Skills Attention To Detail Brand Awareness Communication Consumer Product Customer Satisfaction E Commerce Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3n63f67fc1sbfl59wp', 'ExternalApply-j3n63f67fc1sbfl59wp'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
